At Bellaro, we follow a transparent and fair refund process. Please read this policy carefully before placing an order.
1. Eligibility for Refund
Refunds are applicable only in the following cases:
- Order cancelled before production
- Return approved due to:
- Wrong product delivered
- Manufacturing defect
- Product damaged during transit
Refunds are not applicable for change of mind or incorrect size selection by the customer.
2. Refund Amount
- Refunds will be processed after deducting applicable payment gateway charges
- Shipping and delivery charges are non-refundable
- For COD orders, COD handling charges (if any) are non-refundable
👉 Payment gateway charges (such as Razorpay fees) are deducted as they are charged to us at the time of transaction and are non-recoverable
3. Refund Method
- Refunds will be processed to the original payment method
- For prepaid orders, refunds will be issued via Razorpay
- For COD orders, customers must provide valid UPI or bank account details
4. Refund Timeline
- Refunds are processed within 5–7 business days after approval
- Bank or payment providers may take additional time to reflect the amount
5. Partial Refunds
Bellaro reserves the right to issue partial refunds where:
- Products show signs of usage
- Original packaging is missing
- Policy conditions are not fully met
6. Policy Rights
Bellaro reserves the right to accept or reject refund requests and modify this policy at any time without prior notice.
7. Contact Us
For refund-related queries, please contact us through our Contact Us page. Our team will respond within 24–48 business hours.